Shipping Policy for Artwork
Thank you for choosing to purchase artwork from our store. To ensure a smooth and secure shipping process, please review our shipping policy below.
1. Processing Time:
- Upon receipt of your order, we require a lead time of 10 to 14 business days to prepare your artwork for shipment. This time allows us to carefully package and protect your artwork to ensure it arrives in pristine condition.
2. Shipping Methods:
- We offer reliable shipping services for domestic and international orders. The shipping method will be selected based on the destination and size of the artwork. Our preferred shipping carriers are reputable companies with a track record of handling delicate items.
3. Shipping Cost:
- The shipping cost will be calculated at the time of checkout based on the destination, dimensions, weight, and shipping method selected. We strive to provide accurate shipping estimates, but please note that actual shipping costs may vary slightly due to carrier fees or surcharges.
4. Shipment Tracking:
- Once your artwork is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
5. Delivery Time:
- The estimated delivery time depends on the shipping destination and the selected shipping method. Please note that the delivery time does not include the lead time for processing the order. While we make every effort to ensure timely delivery, please understand that occasional delays may occur due to unforeseen circumstances such as customs clearance procedures or adverse weather conditions.
6. Packaging:
- We take great care in packaging your artwork to prevent any damage during transit. Each artwork is securely wrapped and protected using appropriate materials, such as bubble wrap, foam, or custom crates for larger pieces. In the unlikely event that your artwork arrives damaged, please contact us immediately with supporting documentation, such as photographs, so that we can assist you in resolving the issue.
7. Customs and Duties:
- For international shipments, please be aware that customs duties, taxes, and fees may be applicable in your country. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. It is recommended that you familiarize yourself with your country's customs regulations to avoid any surprises.
8. Shipping Restrictions:
- Some destinations may have shipping restrictions for certain types of artwork or materials. If we are unable to ship to your location, we will notify you promptly and arrange for a refund if necessary.
9. Address Accuracy:
- Please ensure that you provide an accurate and complete shipping address at the time of checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We appreciate your business and look forward to delivering your artwork to you safely and securely.
